City successfully transitioned from on-premise Microsoft Exchange 2012 to Google Workspace Enterprise Plus, enhancing operational efficiency and modernizing municipal processes.
Dito, as the professional services partner and value-added reseller, led the comprehensive evaluation, migration, and change management efforts to ensure success.
Challenge
- User resistance due to familiarity with legacy systems
- Diverse user groups requiring tailored training and flexible scheduling
- Ensuring data security and compliance with government regulations (e.g., GDPR)
- Developing robust contingency and disaster recovery plans for the new environment
Solution
Dito implemented a multi-faceted approach to ensure a smooth transition:
- Technical Implementation:
- Migrated Active Directory to a 2022 server
- Transferred users, mail, contacts, calendars, groups, and shared mailboxes
- Integrated Duo MFA with Security Keys
- Configured Workspace environment with enhanced security settings
- Change Management and User Adoption:
- Delivered on-site training and support
- Configured settings to mirror Outlook, minimizing user impact
- Implemented a comprehensive communication strategy
- Security and Compliance:
- Ensured adherence to government regulations
- Established contingency and disaster recovery plans
Results
Migrating the City’s collaboration and productivity systems over to Google Workspace was a critical step in modernizing the municipal processes and increasing efficiencies among City staff, helping to ensure all the City staff are equipped to deliver the highest level of service possible to the residents.
The successful migration from Microsoft to Google Workspace, led by Dito, has positioned the City at the forefront of technological advancement in municipal operations.
- 100% of users successfully migrated to Gmail
- Majority of the organization actively using additional Google Workspace apps
- Successful setup and user training for collaborative inboxes
- Increased efficiency in municipal processes
- Enhanced service delivery capabilities for City staff
