End User Support
Without a doubt, one of the most important parts of changing your email to a new system will be making sure your employees are able to understand and leverage Google Apps Premier Edition. Dito provides help desk support to your employees using the Premier Edition.
There are a variety of issues that may arise for an end user:
- Forgotten passwords
- Spam filters
- Gmail filters
- Common firewall issues
- Account access
- Oops # errors
- Google Sites sharing
- Google Calendar sharing
- Google Docs sharing
- Importing & exporting documents and calendars
- Postini support
- Anything else
Dito’s End User Support for Google Apps Premier Edition provides businesses with answers and solutions to common questions and issues that may arise in the Premier Edition. Users may call us or email us, the choice is theirs.
End user phone support is available during normal business hours 9am to 5pm Eastern. Support is available on weekends via email.
End User Support is available for $50/user/year.
Businesses are required to have all users signed up for End User Support if they wish to have this service.
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New Google Apps Features- Administrative management of non-employee contacts now available December 19, 2008
- Standalone contact manager available December 19, 2008
- Gmail adds fast PDF attachment viewing right in the browser December 12, 2008